Get to know Kalahari Resorts & Conventions 

Home to America’s Largest Indoor Waterparks

Kalahari Resorts & Conventions are full-service vacation destinations, including meeting & convention facilities, that combine America’s largest indoor waterparks with the magic of Africa. Across its four resorts, Kalahari hosts over 4 million visitors per year and features family entertainment centers, luxury spas, adventurous restaurants, and a convention center that delivers experiences beyond expectations.

solution

Innovation to improve guest experience & increase revenue

Already tech-forward, Ready has brought even more of the “wow factor” that guests experience at Kalahari Resorts. It fits their guest-experience-first strategy, allowing their guests to order and pay for food and drinks throughout the resort, including the waterpark, with a simple scan of a QR code on a mobile device.

Ready enhances guest experiences by giving them the service they want when they want it. It’s simple and flawless — both for the guest and the staff at Kalahari. Kalahari Food and Beverage Director at the Pocono Mountains, PA property, Stacey Calles, found the Ready interface design was beautiful and intuitive, making it not only easy for guests to use, but a way of ordering and paying they wanted to use.

Not only was the guest experience proving to be exactly what Kalahari was looking for, but the staff experience and onboarding was also very well received. Training was part of the implementation and helped ensure the addition of Ready to Kalahari’s already innovative services was seamless.

PROBLEM SPACE 

Finding technology solutions that further Kalahari’s mission to provide guest experiences beyond expectations

Kalahari Resorts are no strangers to technology innovation. Their resorts are in the process of transitioning to cashless, accepting credit and mobile payments (Apple/Google Pay) as well as room charges through an RFID wristband. They offer kiosks to exchange cash for a Mastercard that can be used anywhere Mastercard is accepted.

In their mission to continue to improve their guests’ experiences, Kalahari Resorts wanted to find a technology solution that gave guests the freedom to more easily be served within many food and beverage outlets in the resort. To that end, they were looking for a leading-edge order & pay solution that fit their strategy of technology integration, allowing them to serve guests anywhere in their resort — from poolside cabanas, to the golf course, to their rooms and suites. They required a solution that integrated with their POS system and could improve their guest experience, their operations, and their staff experience.

See our ‘Order to Room’ in action

See ‘Order to Cabana’ in action

INCREASED REVENUE

With Ready, Kalahari has implemented an order & pay system on time and on budget with helpful support. Ready’s easy to use and beautifully designed interface make it easy for the Kalahari staff to use by getting orders out quickly.

If you want to find out more about how Ready’s order & pay hospitality, entertainment and restaurant tech can help your brand increase revenue and improve customer experiences, just like it did for Kalaheri, please get in touch with our team today.